FAQ (Frequently asked questions)

Below are questions we frequently receive about Faye Makeup Mink Eyelashes Range.

1) What is the difference between synthetic and mink false eyelashes?

The main difference between Synthetic and Mink lashes is in the quality. Our Mink is 100% natural fur, and it provides a natural shine with a super lightweight and flexiblefeather look. They are 3D which means there is no need to be curled and look exactly like human hair.

Synthetic eyelashes are much cheaper but can be very irritating to the eyes and feel very unreal and cheap looking. In comparison to Mink Eyelashes synthetic are not classed as premium high end product.

2) How many styles of lashes are available?

At Faye Makeup we have designed 4 styles to achieve a different look for different occasion, with some lashes being more dramatic than others, some with more length than others.

3) What is Mink?

Faye Makeup Lashes are made up of 100% natural mink fur which has been hand-made and collected by gentle brushing and sterilised to ensure that it is hypo-allergenic. We are completely against animal cruelty and therefore can ensure no animals have been harmed in the process.

4) What colour are the Faye Makeup Mink eyelashes, and will it suit by eyes?

As the Mink has not been processed or dyed it will give the most perfect black-brown colour which will suit any skin tone. Synthetic eyelashes on the other hand have a really dark which sometimes can look too dark on the eyes. Also having the 3D finish we can ensure it will feel so comfortable as if you are wearing nothing. Velour Lashes are thus suitable for everyone!

5) Can I apply mascara on my Lashes?

We do advise NOT to apply mascara to the actual mink fur as this can ruin the quality of the fur and can limit the number of uses. We therefore advise to apply mascara on your natural lashes before applying your Faye Makeup Lashes.

6) How many times can I re-use my Lashes?

We have created high quality Mink eyelashes so the durability and quality will allowfor up to 25 WEAR! To ensure you get the most use out of your Lashes it is essential to take care/clean them after each use by storing them in their beautiful box and always removing the glue after each use.

7) How do I measure and trim my Lashes?

Before applying glue and trimming the lash, measure Velour Lashes so that it fits the length of your natural lash line. Always trim from the outer end of the lash and not the inner.

8) What is your Refund and Exchange Policy?

For hygiene purposes, we are unable to accept refund or exchanges. It is a customer’s responsibility to ensure they have ordered the correct style at the time of purchase.

9) How long will it take for me to receive my Faye Makeup Lashes?
We aim to provide a high and fast delivery service using our Insured 1st Class next day delivery service in the UK and International orders 7-days working days.

10) Do you ship internationally?

Yes, we do! We offer a flat rate of £10 for all International Orders with Insured 1st Class delivery. Depending on your location shipping time may vary.

11) What forms of payment do you accept?

Faye Makeup accepts the following forms of payments through PayPal: Visa, MasterCard, American Express, Discover, as well as, PayPal payments.

12) Is it safe placing an order online?

Your financial & identity protection is very important to us. That is why we process all payments through PayPal, which is one of the safest and most secure payment processing systems in the world. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, nor loaned. Your personal information is used solely and exclusively for the purpose of fulfilling your order and ensuring you have a smooth process.